Teleconsultation
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Frequently Asked Questions
1. Eligibility and Scope of Service
Who is eligible to use MedBook’s video consultation service?
2. Appointments and Scheduling
How can I book a video consultation through MedBook?
How will I know whether my appointment has been confirmed?
Can I make an appointment on behalf of another person?
Can I choose my doctor?
Can I reschedule or cancel a confirmed video consultation?
3. Fees and Payment
How much does each video consultation cost?
Which payment methods are accepted for video consultations?
Can I make an insurance claim for the consultation?
How can I obtain an official receipt?
4. The Video Consultation
What should I prepare before the video consultation?
If I do not attend the video consultation on time, can I receive a refund?
Will the video consultation be audio- or video-recorded?
Can I obtain a medical certificate or referral letter after the video consultation?
5. Medication and Delivery Arrangements
How will I receive medication prescribed by the doctor?
Which areas are covered by the medication delivery service? Is delivery available to remote areas or outlying islands?
What are the delivery service hours, and when will I receive my medication?
6. Privacy and Data Security
How are my personal data and medical records protected during a video consultation?
